If your order is completed successfully, we will send you an "order completion email (automatic transmission)" to the e -mail address at the time of ordering.

If you do not receive the email, please check the spam box. If you use various carrier emails (Ezweb/SoftBank/au/docomo, etc.), the email will be blocked on the carrier side and you may not receive the e -mail, so be sure to set the following e -mail address receiving permit in advance. "Please go.

Automatic transmission email address: (info@anlem.online)

Also, if you register in advance, you can check the order status on My Page on the site.

* Sending email may take some time.

* If your email address is mistakenly specified, please contact us from the inquiry form.

* If you have registered your account, you can also check your order history on the account page.

Due to the specifications of the order system, it is not possible to change the ordered order once. (If you contact us immediately after ordering, you can respond.)

If you wish to replace it with another size or color after your order is completed, you need to cancel your order once and purchase the desired product again.

If you wish to cancel, please contact us from the inquiry form or chat.

* Please note that the product may be sold out before ordering again.

* Depending on your order, such as products that are not canceled, you may not be able to accept orders.

Refund policyPlease check.

Due to the specifications of the order system, some of the ordered items cannot be canceled.

It will be secured at the time of your order completion, and you will not secure the product if you put it in the cart. Please understand in advance.

It is possible to change the delivery address before the product shipment work is performed.

Please contact us from the inquiry form after describing the delivery destination information after the change as follows.

* Please be sure to enter the order number in the "Order number" in the inquiry form.

After receiving inquiries, we will check the shipping status of the product.

Depending on the timing, it may not be possible to change the product because the product shipping work is progressing.

Check the delivery company and the invoice number (tracking number) listed in the order completion e -mail, and ask for a change in the delivery destination to the sales office of the delivery company.

■ Normal sales

From the day after the order is confirmed, the product will be shipped to [within 3 to 7 business days except weekends and holidays].

From shipping to arrival

Normal flight: around 5-7 business days

* Please note that it is not included on the day of your order.

* Depending on the timing of payment, our confirmation may be the next business day. Please understand in advance.

* If a defect is found in the product, the brand will be replaced with a good product, so in that case, the delivery may be delayed. Please note in advance.

■ Multiple purchased items

We will send it as much as possible and send it, but the delivery time will vary depending on the production source.

* Delivery may be delayed due to production reasons. Please note in advance.

■ Precautions regarding delivery ・ Weekdays are business days excluding weekends and holidays.

Please note that products are not shipped outside of business hours.

・ We will inform you of the temporary holidays such as Obon, GW, New Year holidays, etc. at the top of the site and SNS each time.

・ Because of international air service, it is not possible to specify the arrival date. Only urgent flights can be accepted by specifying landing date.

・ As soon as the shipping procedure is completed, we will send you an email of shipping.

・ On the date of arrival of regular flights, we can control the distribution schedule of each delivery company, so we can control it. In addition, if a delivery delay occurs, all guarantees will be guaranteed, so if you have a fixed date, be sure to contact us before ordering.

・ Depending on the road traffic situation and disaster, the arrival date may be changed. In addition, it may take some time to deliver to remote islands.

・ Please check if there is no omission in the number of addresses, building names, and room numbers. Please note that we cannot accept redelivery and refunds if you cannot contact us due to instructions after shipping.

The product is shipped within 7 business days after the order is completed or after confirming the payment, but the delivery time may fluctuate depending on the production source.

* If you purchase multiple points, we will ship it together with the slow shipping products.

Due to the specifications of the order system, the product is shipped for each order number.

You cannot send different order numbers together. Please understand in advance.

Customers who purchase 2 points or more at a time or buy more than 20,000 yen will be delivered for free.

Normally, if you purchase less than 20,000 yen in Japan, a shipping fee of 800 yen will be charged.

The shipping cost to all other countries other than Japan is 3000 yen.

In addition, shipping to remote islands may be canceled depending on the number of order points. (Applicable only in Japan)

We cannot specify the date and time at the time of order. If you wish to specify the date and time, please check the invoice number (tracking number) described in the shipping completion email and ask the delivery company yourself.

Normally, the luggage can be tracked in 5-7 business days from the shipping contact+arrive at hand.

Depending on the aviation situation, it may be around 1-2 days.

For the latest cargo situation, please check the link below.

https://www.17track.net/ja

Enter the tracking number ⇨ Select "Select Career" ⇨ Select "Yunexpress"

Various credit cards, PayPal, Apple Pay, Google Pay, and payment (Pedi) can be paid.

Please refer to the following for each payment method.

■ Credit card payment (SHOP Pay)

Visa / Master Card / AMEX / JCB is available.

■ Apple Pay / Google Pay / PayPal

You can pay using credit card information registered in each service.

■ Payment (Pedi)

You don't need a credit card, and you can shop with only your email address and mobile number. Multiple shopping can be paid together by the 10th of the following month.

If you register for free on Peedy Plus, you can use functions such as three -time payment ** and monthly budget setting of split fee*.

Also, if you register with PediPlus, the amount you can postpay will increase more than usual.

*Division fee is free only for account transfer and bank transfer.

** Three times payment must be registered for the first time. In addition, you can use it only if the amount of one usage is 3,000 yen or more.

■ Credit card payment / PayPay / Amazon Pay The payment has been completed at the same time.

If you do not receive the order completion email and are uneasy whether the order is completed correctly, please contact us from the inquiry form.

■ Payment (Pedi) After the payment is completed, Paidy will send a guide email by automatic transmission. The following is a Paidy email address, so I would be grateful if you could set the receiving permission in advance.

noreply@paidy.com

Due to the ordering system specification, it is not possible to change the payment method once confirmed.

Please understand. If you wish to change to another payment method after your order is completed, you need to cancel your order once and purchase the desired product again.

* Please note that the product may be sold out before ordering again.

* Depending on your order, such as products that are not canceled, you may not be able to accept orders.

■ Credit card / Amazon Pay Request will occur when the order is confirmed.

■ Payment (Paidi) You can pay the price after the following month at convenience stores and banks. Click here for details.

Regarding any payment method, depending on the specification of the payment system, the price is paid for each order number.

Please note that if you pay at once, you will not be able to make a smooth payment confirmation process.

Due to the specifications of the order system, it is not possible to change the address, address, and telephone number of the billing destination. Please understand.

It is a service that can be easily paid with only e -mail addresses and mobile phone numbers without a troublesome pre -registration. You can pay the price after the following month at convenience stores and banks.

* The payment will be paidy. For more information, please check Paidy help.

* After the payment emails regarding the payment will be sent from the following. We would appreciate it if you could set the receiving permit in your email address in advance.

noreply@paidy.com

■ About the invoice The amount of bill will be confirmed at the end of the month of the order, and an invoice will be issued on the 1st of the following month.

The payment date is until the 10th of the issuance month. Details such as the billing amount and payment method will be sent by e -mail and SMS (short message) by the 3rd month of the month of the month. [In the case of bank transfer and payment at convenience stores] The payment date is from the confirmation of the request on the 1st of the month following the month of the month to 10 days.

You can also check the fixed billing amount from the Paidy site in the customer's usage history "MyPaidy". [In the case of payment by account transfer] It will be automatically deducted on the 12th of the month following the order you ordered. However, this is not the case for the year -end and New Year holidays and large holidays.

If the financial institution is closed, it will be the next business day.

■ About the payment three times. By upgrading to the Paidy Plus from the Paidy app, you can select 3,000 yen or more for orders at a time.

See Paidy help for details.

* Depending on your order status, you may not be able to use it. Please understand in advance.

It will be payment from the next month following the order date.

Please check the "MyPaidy" or the monthly invoice for the payment statement. If you choose three times, you will need a separate screening. Depending on the screening result, you may not be able to use three payments. In that case, it will switch to handling lump -sum payments.

If you would like to return the goods, please apply for return / exchange from the "Inquiry Form".

After the application reception is completed, we will inform you of the return method at the time of return and exchange.

However, if you fall under the following refund policy, you cannot accept returns or exchanges. Please note in advance.

In addition, the customer will be responsible for the shipping cost at the time of return and exchange. Please check the refund policy below for conditions that cannot be returned or exchanged.

https://anlem.online/policies/refund-policy

The refund method differs depending on the specified payment method at the time of ordering. Please refer to the following.

■ Refund process is performed from credit card payment credit card companies.

Depending on your card, it may take up to two months to refund, so if you have any questions about the time to refund or the amount listed in the statement, the card company. Ask the support window.

■ Payment (Paidy)

The claim for the product price will be canceled.

The amount of returned goods will be reflected in the balance of Paidy after the return / cancellation notice arrives.

If you continue to use Paidy, it will be automatically applied for the use of Paidy after the following month, but if you do not use it for 3 months, you will be contacted by Paidy.

If you would like a refund regardless of the usage period, please contact Paidy Customer Support.

Paidy Customer Support Inquiry Form

0120-971-918 (free calling fee, weekdays 10: 00-18: 00)

■ Bank transfer/convenience store payment (currently you cannot choose bank transfer/convenience store payment.)

We will refund by bank transfer based on account information that we have announced.

There is no designation for the delivery company at the time of return. Please be sure to send it by a delivery method that can be tracked (a method that remains at hand).

* In the case of mail, please use Yu -Pack Letter Pack.

The packing box at the time of return can be used other than the box at the time of delivery.

* When returning, please be sure to include the attached items attached to the product.

* We are not responsible for accidents and troubles such as damage and loss after return procedure.

We are paying attention to the quality of the product, but if the product is damaged or stained, we are sorry, but please contact us from the inquiry form to [within 3 days] from the arrival of the product.

* Even if the customer seems to be a defective product, it may not be a defective product due to the characteristics of the product and the sewing process, so we are sorry to trouble you, but please contact us after attaching the photo data of the product problem area. 。 We will make a judgment.

* If you cannot exchange depending on the sales status, we will respond by refund.

* After confirming the photos of the relevant part, we cannot return or exchange products for defective products, such as fraying and scratches that do not interfere with wearing.

If you receive a different product from your order, we are sorry, but can you contact us from the inquiry form from the arrival of the product by the inquiry form?

After confirming with a professional person, we will arrange the right product immediately.

* If you cannot exchange depending on the sales status, we will respond by refund.

It is not possible to exchange for the size, color, or other products due to customer's convenience.

If you wish to replace it with another size or color after the order is confirmed, you need to cancel your order once and purchase the desired product again.

In the case of a defective product, if a defective product arrives, we will accept return or replacement.

Sorry to trouble you, but please contact us from the return request form from the product arrival date.

* Please contact us after attaching the photo data of the product problem area. * If you cannot exchange depending on the sales status, we will respond by refund.

* After confirming the photos of the relevant part, we cannot return or exchange products for defective products, such as fraying and scratches that do not interfere with wearing.

When creating a product page, we are trying to reproduce the color of the real thing by color correction, but it may look different depending on the monitor environment and settings of the customer.

In addition, the color varies depending on whether you see the product under the fluorescent lamp in the room or under the natural light outdoors.

A detailed size is released on each product page. We would appreciate it if you could contact us if there is no description.

The material is described in the Material column of each product page.

If there is no description or if you have any concerns about the details of the product, we would appreciate it if you could contact us in advance.

Basically, the products that are being handled are lost in about one month from the publication, and most of them end production.

There are many products that are discontinued in one season or once, so we recommend purchasing as soon as possible.

In addition, the number of stocks described is synchronized with the latest stock number on the brand side, but since the old order is not synchronized, the possibility of out of stock is high. 。

In order to continue the price range that is easy for customers to purchase, we may ship it in simple packing.

Enter the coupon code (discount code) to be used in the "Add Coupon Code or Gift Card" on the payment screen.

After entering, press "→" for a smartphone, and in the case of a PC, press "Apply" to apply the coupon code.

If the coupon cannot be applied, the following causes can be considered.

-The half -width and full -width of alphanumeric characters are different

-Contains unnecessary characters and space

-The expiration date of the coupon has passed

-When ordering a product that is not eligible for coupon, if it does not apply to any of the above, please let us know the [Coupon Code] and [Order desired product name] from the inquiry form.

Coupons cannot be applied after your order is confirmed.

If you cancel an order using a coupon, you will not be able to use the same coupon for another order. Please note in advance.

You cannot use multiple coupons for one order.

Excuse me, but I can't now accept gifting at Anlem.

In addition, there is no message card. It is possible to specify the delivery destination and specify the address of the destination.

Opening hours are from 10:00 to 19:00 on weekdays. We cannot respond to inquiries outside business hours, such as weekends and holidays.

Please understand in advance. In order to keep the exchange with customers in the record, support is provided by e -mail or chat.

Please note that we cannot respond by phone.

* Please check the top of the site and SNS for Obon, GW, and holidays during the year -end and New Year holidays.

Inquiry formPlease contact us to us.