Notation based on the Specified Commercial Transactions Law
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Location of business operator |
15-2-2, Chuo-ku, Sapporo, Hokkaido |
| telephone number | 050-3647-0983 |
| email address | info@anlem.online |
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Receiving products,How to handle returns |
Except for some products, you can return the product you have ordered within 5 days after the product arrives at the customer. * Please check if there is a problem when the product arrives at hand. * In the case of defects, defective products, product differences due to delivery mistakes, etc., it can be replaced/returned. First: About exchange/return deadline If you can contact us within 5 days after the product arrives, we will respond to "exchange". "Return" will be supported based on the second paragraph below. * Contact method (1) For contact, please enter the inquiry form within 5 days after the product arrives, and email the order information, the reasons and problems that you wish to return or exchange. (Please explain in detail as much as possible.) In the case of defective products, please provide the overall view of the returned product and the images of the inadequate (please take as clearly as possible, including evidence photos and tags). (2) For those who have been more than 5 days after the product arrives, they cannot be replaced/returned even if it is a product problem. (Please note that we will not accept inquiries after 5 days.) ③For exchanges/returns, we will email the exchange/return procedure by e -mail, so we will return the product within 5 days after the guide. ④ Invention of exchange/return procedures from our company. Please understand in advance. Second: About exchange/return fee * In either the exchange/return, we will return a new product after returning the product from the customer, and in the case of returned goods, we will refund it as soon as the product arrives. 1. exchange (1) We will bear all the return fee and reserve fee for exchanging "If there is a defect (defective product, product difference" "color, size error, etc.)). (Customers return the product by cash on delivery, and we will re -ship new products by paying for them) (2) In the exchange of "Customer reasons (the size does not match, the image difference, etc.)", the return fee will be borne by the customer, and the postage will be borne by our company. (Customer returns the product by the original payment, and re -ships new products with the original payment) 2. Returned goods (1) Returns will be borne by our company for "If there is a defect (defective product, product" color, size difference ", etc.), we will pay the return fee (customers return the product by cash on delivery). I have you. ②We are sorry for the return of "due to customer convenience (the size, the image is different, the color feeling is different, the arrangement mistake" "PC / mobile operation mistake, the delay in arrival, etc.)" is sorry, but we can not respond. 。 Please note in advance. Third: Conditions that cannot be replaced/returned ① In the case of requests for more than 5 days from the delivery date of the product ② If it smells better than a product * Fake leather products such as VC (plastic chloride) and PU (polyurethane) have a strong smell due to the nature of the material. * After the arrival from the manufacturer, we have been inspected and packed again, so the smell is slightly stronger than the products at the store. * You will hardly feel the smell you care about due to the use of a few days or shade, so please try it. ③ When product tags, price tags, labels, etc. are cut off ④ Products that have been used, re -corrected, washing, and cleaning ⑤ Products that have been dirty by the customer in fitting, etc., and have a smell Fourth: Events not recognized as defective products ① When the hole in the buttonhole is blocked * Some products are made of overseas, so some buttonholes are not open. * Some products have button -attached markers. This marker disappears when water is added. Since it is not a defective product, we cannot accept returns and exchanges of products. In addition, expenses such as cleaning will be exempted. (Processing method: Spray the marker and let the water spray and dry. If there are many markers, you can wash it easily by washing with water.) (2) Regarding the total pattern products sold in this shop, the product sample photo and the pattern (pattern) of the actual item are different depending on the cut of the fabric. note that. |
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・ Consumption tax: 10 % of the product price ・ Shipping: Except for remote islands (including tax) nationwide * Customers who purchase 2 points or more at a time or 20,000 yen or more will be free shipping. |
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・ Credit card (VISA, Master, JCB, American Express) |
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・ In the case of credit card payment: Payment processing will be performed when the order is completed. ・ In the case of postpayment payment: After the product delivery is completed, a billing information will be received from the payment company. |
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* Excluding products that can be shipped on the same day when ordering is flooded We do not accept any changes, additions, or cancellations of products after the order is completed. * Delivery may be delayed due to order production when ordering is flooded. |
If you have any questions above, feel free toInquiry formPlease contact us more.